Bilingual Shelter Advocate

Bilingual Shelter Advocate

Rose Brooks Center
Notice of Job Posting: 5/10/19

Bilingual Shelter Advocate
Non-Exempt (POSN#20-006-FT-SA))

Rose Brooks Center is currently hiring for a full-time, Bilingual Shelter Advocate. Rose Brooks Center’s shelter is a low barrier and voluntary participation program. The Shelter Advocate is responsible for providing survivor centered, accessible, trauma informed and culturally competent advocacy to residents of Rose Brooks Center. Primary responsibilities include providing crisis intervention and advocacy to callers on the hotline and in shelter, facilitates the provision of services and activities that promote a healthy, safe, and positive living environment and operates, monitors, and responds to the security system alerts and functions. This position will support the mission and values of the agency, collaborates across programs within a multi-disciplinary team as well as external systems.  This position reports to the Day Shelter Manager.


  1. Perform all job responsibilities while demonstrating proficiency in all RBC Competencies and a commitment to the overall mission of Rose Brooks Center.
  2. Perform functions of job according to agency policies and procedures.
  3. Participate in all required trainings and optional trainings as determined.
  4. Attend required/scheduled staff and team meetings, which occur outside of normal work hours.
  5. Perform other duties as assigned.


Required Skills/Experience:

  • Bi-lingual in Spanish / English – both written and verbal.
  • Minimum of 1 year experience working in a residential setting or crisis intervention role
  • Minimum of 1 year experience providing culturally competent services to a diverse client group including at-risk populations.
  • Ability to provide services according to Rose Brooks Center’s Values, Beliefs, and Philosophies.
  • Proven ability to collaborate within an interdisciplinary team and interact with external agencies.
  • Excellent customer service and problem solving skills
  • Ability to perform computer skills (including MS office, database, and security software)
  • Effective verbal and written communication skills

Preferred Skills/Experience

(Note: All candidates are expected to gain the following skills and demonstrate competency with these skills within 90 days of employment.)

  • Experience in providing domestic violence advocacy and / or case management services.
  • Knowledge of relevant community resources.
  • Knowledge and experience in trauma informed care and dynamics of domestic violence.
  • Bi-lingual in ASL/English

Additional Preferred Skills:

  • Valid driver’s license and ability to provide proof of automobile insurance

Physical and Mental Demands – ability to perform the following with or without a reasonable accommodation.

Physical Demands of the role:

  • Ability to see computer screen, read, and complete forms
  • Ability to lift up to 50 pounds to the waist
  • Ability to sit, walk, and stand primarily indoors, but some outdoors for regular periods of time
  • Ability to push, pull, lift, bend, stoop, climb and reach
  • Ability to transport (drive) residents on occasion
  • Ability to answer phone calls in a busy environment (hear callers and be responsive)
  • Ability to use standard cleaning supplies

Mental Demands

  • Ability to work in a high intensity/fast paced work environment
  • Ability to multi-task and prioritize
  • Ability to collaborate with interdisciplinary team
  • Ability to recognize trauma exposure/secondary trauma for self and implement self-care plan
  • Ability to make quick and sound decisions and problem-solve


  • Exposure to animals (primarily dogs and cats)


The shelter operates 24 hours per day, 7 days per week. With this position, work schedules may be adjusted as needed. This position is full-time Tuesday through Friday, 7am to 5pm. This position is required to work some holidays.

To Apply: Send resume and cover letter to:

Human Resources Dept.
P.O. Box 320599
Kansas City, MO. 64132

Or Email:

Deadline: Open until filled per qualifications. For questions about this position, please contact Human Resources 816-523-5550 x7108. Background screening required including Division of Family Services.

Rose Brooks Center is an equal opportunity employer who values and embraces diversity.