Shelter Case Manager – Bilingual

Shelter Case Manager – Bilingual

Shelter Case Manager – Bilingual

Rose Brooks Center, a nonprofit domestic violence agency, is currently hiring for a full-time, bilingual Shelter Case Manager. The Shelter Case Manager is responsible for providing advocacy and care coordination services for survivors of domestic violence. The emergency shelter operates with a voluntary participation in services model and low barrier program guidelines.  This position will provide services in a collaborative advocacy model with an emphasis placed on promoting housing and economic stability. Direct services includes providing advocacy and assisting survivors with personal goal plans and access to community resources; coordinating services and resources with internal departments and external agencies; facilitating individual and group sessions utilizing the Economic Empowerment curriculum. This position needs to be highly organized and will maintain accurate and complete documentation of services to survivors and outcomes per grant source and quality assurance measures. Case Managers also provide support to callers on the crisis hotline and shelter staff. Services provided by Shelter Case Managers are guided by principles of survivor-centered advocacy, accessibility, trauma informed care, and equity and inclusion. The Shelter Case Manager must collaborate well within a multi-disciplinary team and across all programs at Rose Brooks Center, as well as navigate systems in the community. This position reports to the Director of Residential Services.

Required Education/Qualifications:

  • Bachelor’s degree in social work, psychology or related field; or commensurate combination of education and experience
  • Bi-lingual Spanish/English
  • Minimum two years care coordination or case management experience
  • Knowledge of domestic violence dynamics
  • Knowledge of community resources
  • Demonstrate equity and inclusion practices
  • Proficient use of MS Office/Windows operating system
  • Proven time management and organizational skills
  • Able to work collaboratively with others – both internally and externally
  • Relational and organizational skills
  • Able to maintain accurate, timely documentation of services
  • Valid driver’s license and proof of liability auto insurance

Preferred Skills/Qualifications:

  • At least two years of domestic violence advocacy experience
  • Experience in crisis response working with survivors of domestic/sexual violence trauma
  • Knowledge and experience in trauma informed care
  • Experience providing financial management and planning education

Other aspects of the position:

  1. Perform job responsibilities in accordance with agency policies/procedures, while demonstrating a commitment to the overall mission of Rose Brooks Center.
  2. Engage all survivor clients in positive interactions to demonstrate care and compassion and develop genuine relationships.
  3. Attend scheduled staff/team meetings and participate in required trainings.

Hours:   This is a full-time salaried position, primarily day and mid-shifts, however flexibility to accommodate participants’ schedules and needs, including some weekend hours and holidays.

To Apply: Send resume, cover letter and salary requirements to:

Human Resources
P.O. Box 320599
Kansas City, MO 64132 OR


Candidates must consent to a Background Check and Children’s Division (Central Registry/Child Abuse) Screening

Deadline: Open until filled per qualifications

Rose Brooks Center is an equal opportunity employer who values and embraces diversity.